A Success Story in Digital Healthcare for Children and Allergy Patients
Introduction
In an increasingly digital world, modernizing healthcare practices is not just beneficial—it’s essential. Sirma Medical Systems, a leader in innovative digital health solutions, partnered with Dr. Mustakov, a prominent allergist and pediatrician, to transition his practice from traditional paper-based processes to a fully digital model. The goal: to deliver better, faster, and more accessible care for patients of all ages—especially children and those with allergies.
The Challenge
Before the implementation of Medrec:M, Dr. Mustakov’s practice operated mainly on paper. Managing medical records, scheduling appointments, and prescribing medications involved time-consuming manual processes. With a growing patient base, including many children with respiratory problems and chronic conditions, as well as individuals living outside the capital city—or even abroad—the need for a comprehensive digital solution became clear.
Key challenges included:
- Transitioning to a paperless, fully digital practice;
- Providing online consultations for distant patients;
- Collecting preliminary patient data before in-person exams;
- Offering parents an easy way to manage their children’s medical records;
- Enabling seamless communication with the National Health Information System (NHIS) for prescriptions and medical documentation.
Project Scope
The project aimed to fully integrate Medrec:M into Dr. Mustakov’s pediatric and allergy-focused practice, addressing both administrative and clinical workflows. Specific goals included:
- Digitizing patient records and front-desk operations;
- Enabling real-time appointment scheduling and cancellations;
- Adding pre-visit screening questionnaires for allergy consultations;
- Supporting remote consultations via text and video;
- Integrating child profiles into parents’ accounts for seamless family care management;
- Implementing NHIS connectivity for digital prescriptions and sick notes;
- Capturing medical exam data with nurse-filled digital forms for allergens, spirometry, asthma testing, etc.
The Solution: Medrec:M
Medrec:M proved to be the ideal digital platform to support the comprehensive transformation of Dr. Mustakov’s Practice of Allergology and Pediatric Diseases. The platform enabled the entire appointment schedule to be shared and updated in real time, allowing patients to cancel and reschedule easily while minimizing idle time in the doctor’s calendar. For allergy consultations, a critical improvement was the integration of automated screening questionnaires into the booking process, which helped Dr. Mustakov prepare in advance by reviewing essential preliminary information.
To meet the needs of patients living in other cities or abroad, Dr. Mustakov dedicated a day each week specifically to online consultations. He also found time to reply to text consultations which were not tied to a schedule. This allowed him to stay closely engaged with ongoing treatment plans, make timely adjustments, and ensure continuity of care without requiring physical visits. When visual assessment was necessary (e.g. skin rashes) video consultations along with attached photos and medical documents through the platform ensured flexible and responsive care.
For in-person visits, Medrec:M streamlined clinical workflows through structured digital forms filled out by nurses. These included documentation for allergens, spirometry tests, asthma assessments, etc. During examinations, all relevant clinical information—anamnesis, objective condition, prescribed medications, tests, and procedures—was recorded directly in the system, creating a centralized, paperless medical record. Importantly, prescriptions and medical notes were issued directly through the platform and sent to the National Health Information System (NHIS), reducing administrative effort and ensuring compliance with national healthcare standards.
To support his pediatric patients, Medrec:M also introduced a parent-child account structure, allowing parents to manage their children’s profiles within the app. This significantly improved usability for families and offered a clear overview of each child’s medical history and treatment progress.
Delivery Process
The implementation of Medrec:M was carried out through close collaboration between Sirma Medical Systems and Dr. Mustakov’s medical team. The process began with the complete digitalization of front-desk operations, including patient registration, scheduling, and communication. Working together, the development and clinical teams configured the platform to align with the specific needs of the practice—most notably, the addition of pre-visit screening questionnaires, real-time calendar syncing, and structured clinical documentation tools for allergology and pediatrics.
Throughout the implementation phase, the system was fine-tuned to support seamless integration with the NHIS, enabling the electronic issuance of prescriptions and sick notes directly within the platform. The team also developed the necessary workflows for nurses to participate in digital documentation during patient examinations, ensuring that every step—from intake to diagnosis and treatment—was captured accurately and efficiently.
By the end of the process, Dr. Mustakov’s practice had transitioned from mainly paper-based operation to a modern, digital-first medical service. The platform’s versatility and intuitive design ensured that both patients and staff quickly adapted to the new system, making the transformation smooth and sustainable.
Results
- Enhanced Patient and Parent Experience
- Patients and parents can now manage appointments, consultations, and medical records easily via the app.
- Text consultations allow Dr. Mustakov to monitor chronic conditions and adjust treatments remotely.
- Visual symptoms are evaluated through on-demand video consultations.
- Parents have a centralized view of their children’s health data, making ongoing care seamless.
- Streamlined Operations
- Appointment management is fully automated, with real-time updates and cancellations.
- Nurses contribute to structured medical documentation during exams, increasing efficiency.
- Prescriptions and sick notes are issued digitally and sent directly through NHIS.
- Optimized Workflows and Greater Accessibility
- Weekly video and text consultation days provide patients from other cities or abroad with direct access to care.
- Pre-visit questionnaires reduce in-exam time and improve diagnostic accuracy.
- Paper use has been reduced significantly, creating a greener, more organized practice environment.
A Testament to Success
Dr. Mustakov shared his thoughts on the transformation:
“Implementing Medrec:M has been a game changer. It has allowed me to provide consistent, high-quality care to my pediatric and allergy patients, no matter where they live. From digital prescriptions to text consultations and real-time scheduling—everything is integrated and efficient. Parents appreciate how easy it is to manage their kids’ health, and I can focus more on care and less on paperwork.”
Conclusion
The digital transformation of Dr. Mustakov’s practice showcases how technology can enhance both patient care and operational efficiency. With Medrec:M, Dr. Mustakov now delivers faster, smarter, and more personalized healthcare—setting a new standard for pediatric and allergy practices.
If you would like to learn more about how Sirma Medical Systems can help transform your healthcare organization, visit: https://sirma.com/industries/healthcare.html
