HotelResBot partnered with Sciant (now Sirma) to bring their vision of HERA — an AI-powered Hotel Email Reservation Assistant — to life. Our team developed a custom NLP service tailored for hospitality, enabling HERA to read, understand, and respond to booking requests from emails automatically. The solution integrated with hotel PMS and CRS systems, automated backend processes for rate and availability checks, and optimized email processing KPIs. As a result, HERA now efficiently handles complex booking requests, improving hotel reservation workflows and customer response times.
