B2B Digital Commerce
AI agent orchestration
The Real Cost of Standing Still
Sales and procurement teams still routing orders through phone calls, email threads, and spreadsheets face compounding operational drag. Meanwhile, digitally enabled competitors are capturing buyers who value speed, accuracy, and autonomy.
Every phone order means re-keying data, multiplying errors, and slowing fulfilment cycles.
Contracts, volume tiers, and regional pricing in spreadsheets cause revenue leakage at scale.
The presales stage, when gathering and comparing offers, is painfully labor-intensive without automation.
No real-time inventory data means over-promising, stock-outs, and a cost-to-serve model that can't scale
Foundation Layer
ERP Integration (SAP · Dynamics · More)
Real-time sync for inventory, pricing, invoicing, and order status — eliminating data silos.
- 95%+ Order Accuracy
- 80% Less Manual Entry
- Real-Time Sync
Commerce Layer
Adobe Magento B2B Commerce
Self-service portal, RFQ workflows, multi-level approvals, distributor portals, personalized catalogs.
- Quote-to-Order
- Approvals
- Hierarchical Accounts
- Voice + Chat AI
Intelligence Layer
Sirma.AI Enterprise + Salexor
AI-powered agent orchestration, conversational AI, behavioral triggers, precision marketing automation.
- RFP Automation
- Cart Recovery
- ABM Campaigns
- Voice + Chat AI
Buyers explore personalized catalogs, place orders, reorder from history, and manage approvals — freeing your sales team for high-value deals.
Direct integration with SAP, Dynamics, and major ERPs. Inventory, pricing, and order status synchronized with zero data silos.
Complex RFQs, multi-level approvals, distributor portals, tiered access, quote-to-order conversion, the platform handles the overhead.
Always-On Conversational AI
AI text and voice agents deliver 24/7 sales assistance with lead pre-qualification, sentiment detection, and seamless human handoffs across every channel.
- 24/7 Automated support, all channels
Behavioral Triggers
Cart abandonment, browse exits, inactivity, intent scores — AI triggers personalized recovery workflows before warm opportunities go cold.
- 42% Cart recovery lift
- +28% Avg. order value
Precision ABM Automation
Tailored messaging per account and decision-maker. RFQ follow-ups, value proofs, and post-purchase lifecycle automation drive repeat orders and cross-sell.
- 40–70% Faster proposals via AI agents
Buyers explore personalized catalogs, place orders, reorder from history, and manage approvals — freeing your sales team for high-value deals.
Direct integration with SAP, Dynamics, and major ERPs. Inventory, pricing, and order status synchronized with zero data silos.
Complex RFQs, multi-level approvals, distributor portals, tiered access, quote-to-order conversion, the platform handles the overhead.
Measurable Impact from Day One
Not theoretical benchmarks — these are outcomes Sirma’s manufacturing clients consistently achieve through structured, phased implementation.
Order capacity increase
Fully automated
Faster order processing
Digital revenue increase
Customer service cost savings
Full ROI payback
Phase 1
Foundation
- Core B2B Catalog & Ordering
- Customer-Specific Pricing
- ERP Integration
- Self-Service Portal
Months 1–6
Phase 2
Expansion
- Quote-to-Order Workflows
- Multi-Level Approvals
- Requisition Lists
- Advanced Analytics
- First AI Layer
Months 6-9
Phase 3
Scale
Global Multi-Site Storefronts Advanced ERP Sync Full Sirma.AI Automation Continuous KPI Optimization
Months 9-12